TRIFFT Loyalty Cloud

CRM

Developing a loyalty program without CRM is a wasted opportunity.

 

To start, account/consent management, or customer support are a must. But you can do so much more with automatic segmentation, marketing automation or omnichannel outbound communication.

Orders

Ensure good customer experience and avoid mistakes and unnecessary overhead by automating Order to Delivery/Pickup process (e.g. of rewards, contest prizes, etc.)

Analytics

Track performance of your program through pre-set dashboards or get access to custom views based on MS PowerBI

Members

Review profile and actions of any user, adjust information, send bonus points or manage account settings as needed

Push Notifications

Proactively reach out to customers to share critical information and improve marketing engagement

SMS

Send text messages directly from TRIFFT

Engagement Scoring

Monitor health of your customer engagement over time. Analyze whole club, particular segments or individual club members

Customer Feedback

Ask for customer feedback after every purchase or other key event. Use this data to track performance over time and understand how your customers feel about your service

Direct Messages

Let customers contact you directly to improve service and avoid awkward public conversations (e.g. on Facebook, Instagram)

Email

Take advantage of embedded email builder to keep all content under one roof

Segments

Assign club members to segments based on dynamic rules or by API/one-off imports

Automated Scenarios

Set any communication flow you like and let scenarios run automatically 24/7

Consents

Ensure legal & privacy compliance by managing, collecting and following consents