CRM
Developing a loyalty program without CRM is a wasted opportunity.

To start, account/consent management, or customer support are a must. But you can do so much more with automatic segmentation, marketing automation or omnichannel outbound communication.
Loyalty orders
Orders
Ensure good customer experience and avoid mistakes and unnecessary overhead by automating Order to Delivery/Pickup process (e.g. of rewards, contest prizes, etc.)
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Loyalty Analytics
Analytics
Track performance of your program through pre-set dashboards or get access to custom views based on MS PowerBI
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Loyalty members
Members
Review profile and actions of any user, adjust information, send bonus points or manage account settings as needed
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Loyalty orders
Orders
Ensure good customer experience and avoid mistakes and unnecessary overhead by automating Order to Delivery/Pickup process (e.g. of rewards, contest prizes, etc.)
View more
Loyalty analytics
Analytics
Track performance of your program through pre-set dashboards or get access to custom views based on MS PowerBI
View more
Loyalty members
Members
Review profile and actions of any user, adjust information, send bonus points or manage account settings as needed
View more
Loyalty feedback
Customer feedback
Ask for customer feedback after every purchase or other key event. Use this data to track performance over time and understand how your customers feel about your service
Loyalty direct messages
Direct messages
Let customers contact you directly to improve service and avoid awkward public conversations (e.g. on Facebook, Instagram)
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Loyalty emails
Email
Take advantage of embedded email builder to keep all content under one roof
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Loyalty customer feedback
Customer feedback
Ask for customer feedback after every purchase or other key event. Use this data to track performance over time and understand how your customers feel about your service
Loyalty direct messages
Direct messages
Let customers contact you directly to improve service and avoid awkward public conversations (e.g. on Facebook, Instagram)
View more
Loyalty emails
Email
Take advantage of embedded email builder to keep all content under one roof
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Loyalty push notifications
Push notifications
Proactively reach out to customers to share critical information and improve marketing engagement
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Loyalty SMS
SMS
Send text messages directly from TRIFFT
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Loyalty engagement scoring
Engagement scoring
Monitor health of your customer engagement over time. Analyze whole club, particular segments or individual club members
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Loyalty push notifications
Push notifications
Proactively reach out to customers to share critical information and improve marketing engagement
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Loyalty SMS
SMS
Send text messages directly from TRIFFT
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Loyalty engagement scoring
Engagement scoring
Monitor health of your customer engagement over time. Analyze whole club, particular segments or individual club members
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Loyalty segmentation
Segments
Assign club members to segments based on dynamic rules or by API/one-off imports
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Loyalty automated scenarios
Automated scenarios
Set any communication flow you like and let scenarios run automatically 24/7
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Loyalty consents
Consents
Ensure legal & privacy compliance by managing, collecting and following consents
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Loyalty segmentation
Segments
Assign club members to segments based on dynamic rules or by API/one-off imports
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Loyalty automated scenarios
Automated scenarios
Set any communication flow you like and let scenarios run automatically 24/7
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Loyalty consents
Consents
Ensure legal & privacy compliance by managing, collecting and following consents
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